For a small team, dependable IT support can make a significant difference to the way a business operates day to day. For Unimed Electrode Supplies, having the right systems, security measures and ongoing support in place has become increasingly important as the business has developed.
Unimed is a distributor of medical devices for neurophysiology, supplying specialist products used within healthcare settings. With a team of nine, the company relies on its technology to support daily operations while maintaining a proactive approach to IT security and resilience.
QiC Systems has worked with Unimed for many years, supporting the business as requirements have evolved and helping the team maintain reliable and secure IT systems.
Building a Long-Term And Practical IT Partnership
Unimed originally approached QiC Systems as a preventative measure. Rather than waiting for IT problems to affect the business, the team were looking for experienced support to help maintain systems and reduce potential risks.
During Unimed’s earlier years, QiC provided support across its general IT infrastructure, including the systems used for backing up important business data.
As Unimed developed, its IT requirements changed too. QiC has continued to support that transition, helping to update systems and providing regular monthly health checks to identify potential issues and keep the company’s IT environment running effectively.
A Proactive Approach to Cyber Security
Cyber security has become another important part of the relationship. QiC Systems has supported Unimed with both Cyber Essentials and Cyber Essentials Plus, helping the business prepare its systems and processes for certification and understand the technical requirements involved.
Rather than treating cyber security as a one-off exercise, the ongoing relationship gives Unimed access to continued IT expertise as technology, threats and business requirements change. For a small organisation without a large internal IT department, this provides an additional level of assurance that its systems are being regularly reviewed and that support is readily available when needed.
Keeping Staff Informed Through Regular IT Training
Technology is only one part of effective IT management. Giving employees the knowledge to use systems confidently and recognise potential risks is equally important.
QiC provides ongoing IT training and e-learning for the Unimed team, with Mike from QiC visiting every month to help keep employees informed and up to date.
These regular sessions give staff the opportunity to develop their knowledge over time rather than relying on occasional one-off training. They also allow emerging topics and new technology to be introduced as they become more prevalent. Recently QiC has helped Unimed explore AI and Microsoft Copilot, supporting the team as new tools such as these become more mainstream in the modern workplace.
Responsive Support When It Matters
One of the aspects Unimed values most about working with QiC Systems is the standard and responsiveness of the support it receives. Throughout the partnership, QiC has remained readily available whenever assistance is required, responding quickly to queries while providing a consistently high standard of care for Unimed’s IT systems.
For a team of nine, having trusted external IT expertise available means employees can focus on their own responsibilities while knowing there is experienced support behind the systems they depend on.
What began as a proactive decision to strengthen Unimed’s approach to IT has developed into a long-standing partnership covering a much broader range of requirements.
Looking for Long-Term IT Support for Your Business?
Whether you need ongoing IT management, stronger cyber security, support with Cyber Essentials or practical training for your employees, QiC Systems can provide support tailored to the size and daily operations of your business.
Contact QiC Systems to discuss how we can support your business and its IT requirements.
Write a Comment