What is a VoIP
A VoIP cloud phone system, short for Voice over Internet Protocol, is where phone calls are transmitted using the same digital data infrastructure used for internet connectivity.
There are many benefits for businesses who make the switch from a standard landline to the advanced VoIP cloud phones, including:
- Ease of scalability compared to a traditional landline
- More cost effective than a standard landline
- Greater reliability than a landline
- Gaining complete control over how calls enter and exit your system
- Integrates seamlessly with existing software
- Make calls wherever there is an internet connection
- Improved call quality
- Experience extended device compatibility linking to your team’s smartphone or PC
- QiC’s smartphone app makes and receives calls directly through your business switchboard, transferring calls to another user’s extension
Get to Know Key VoIP Terminology
We have collated a short glossary of terms to help familiarise you with some of the key aspects of VoIP phones for business:
- CLI – Otherwise known as caller line identification allows you to see who is calling you before you lift the receiver.
- Call Logging – Reports can be produced for calls either from an extension or to a specific number
- Call recording – Calls from extensions can be recorded by the phone system for use later
- DDI – Direct Dial In – Where an external phone number contacts an extension directly. This is also known as DID (direct inward dialling)
- Digital receptionist – can route calls through to the correct department with ease
- Night Service – This feature enables ringing patterns to change at a particular time of the day
- PBX – Short for Private Branch eXchange, this is a telephone exchange that serves a business or office
QiC offers flexible and versatile VoIP solutions for businesses in Eastleigh and the surrounding areas. To switch to a VoIP hosted phone today, get in touch for an arranged visit from one of our qualified technicians or receive a quote by contacting 01962 711000 or filling out our contact form here.